Answered By: Robyn Williams
Last Updated: Apr 25, 2018     Views: 10

  • Facilities are available from 8 am - 2 am M-T, and varying times F-Su, but full-text access is available 24 hours per day and staff are available at limited times per day (EST)
  • If full-text access is not immediately available
    • you may have clicked to open an e-book and your session may still be active; in that case, waiting helps close the e-book
    • we may have lost access to the full-text of that journal recently and our search tool still shows full-text; place an interlibrary loan
    • Google it; look for full-text in online repositories for free text from publishers or the university where the information was created
  • if you think you've found a broken link
    • try the link again in a few minutes to make sure it wasn't a temporary glitch
    • try the link from a different computer or network to make sure it isn't your workstation
    • if the problem persists
      • go here; ask your question, include a document submitted in Word or PowerPoint with
        1. a step-by-step list of how you proceeded, screen by screen
        2. an image of the exact last error message (if any)
        3. your question about next steps
  • follow these technology guidelines for determining the type of computer you must own to successfully use services
  • using your work network is not recommended
  • how do I get additional help?
    • request a research appointment (restricted to library staff hours, so no one is available at 3 am EST)
    • go here; ask your question, include a document submitted in Word or PowerPoint with
    1. a step-by-step list of how you proceeded, screen by screen
    2. an image of the exact last error message (if any)
    3. your question about next steps