Answered By: Robyn Williams
Last Updated: Sep 15, 2017     Views: 20

When you try to read a disc using Windows 10, nothing happens or an error stating that the drive cannot be found displays.    If this happens, 

  1. Remove the disc from the drive.
  2. In Windows, search for and open Device Manager.
  3. Double-click DVD/CD-ROM drives to expand the category.
Do you see the drive listed?  If you cannot find any DVD drives in the category, it is a hardware device problem.   Windows 10 cannot "see" the drive.  Close Device Manager and contact ITR ( or 544-8350) to request that they assist you in ways of detecting the drive.   They will follow a series of steps to make sure the drive can seen and read by Windows 10.   
Some steps ITR may take:
  1. Right-click the drive name and select Uninstall.
  2. If a confirmation window opens, click OK or Yes.
    The drive name should be removed from the list (and the DVD/CD-ROM drives category will also be removed if there is only one drive).
  3. In Device Manager, click Action, select Scan for hardware changes, then wait for Windows 10 to find and install the CD/DVD drive.
  4. The drive name should appear.
  5. If a drive name is shown with a disabled icon (the drive icon is marked with an arrow pointing down  ), the drive has been disabled.
    • Right-click the drive name and select Enable. You may have to restart the computer. The drive should work correctly once it has been enabled.
    If the drive cannot be enabled, a required software service or driver is disabled or not functioning properly. Double-click IDE ATA/ATAPI controllers in Device Manager to see if there are any problems and troubleshoot them according to the error codes.
  6. Try to play the disc again.

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