Answered By: Jenny Horton Last Updated: Sep 15, 2016 Views: 33
Be sure you have recently completed Windows updates and Java updates on your computer. Both must be running the most current updates in order for the add-in to work properly. Once you have run the updates, the tab should display, but if not you may need to remove the Write-n-Cite software through the Control Panel and reinstall it.
See the help file within Refworks if you need assistance with installation of the add-in.
After December 2016, the tools used for Microsoft Word require you transfer data to a new RefWorks account. Please see a librarian if you need help creating a new account.